If you are reading this page online, then your internet connection is probably not an issue. Try typing in your site address with and without the www before it. Then try going to other large sites on the web such as yahoo.com or ebay.com. If you can access these sites and you can not access yours, send an email to: support AT getsomeweb.com. Include in that email the results from your traceroute and ping. To do a traceroute and ping do the following. Hit your "Start" button, choose "Programs", "MS-DOS Prompt". You will be at a black screen that has C:\> or C:\WINDOWS>. Type after c:\>tracert www.yourdomainname.com (Copy all of this information and paste it into your email to support. Next, type ping www.yourdomain.com. (Copy this information and paste it into your email). Then include any additional information that would help us determine the problem. Please include your name, phone, and the time at which the outage occurred.

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